Housing Transition Navigation Services (HTNS) / Housing Tenancy Sustaining Services (HTSS) Referral & Authorization Workflow Toolkit

Date: April 2025

, Updated: June 2025

Description:

Toolkit with detailed workflows for referral and authorization of HTNS and HTSS from Community Supports providers, MCPs, and other partners.

Introduction & Overview of recommended timelines, HTNS vs. HTSS differences, provider selection, and other topics.
Referral & Authorization Workflows:
- Bottom-up referrals (Community Supports provider-initiated)
- Top-Down Referrals (MCP-initiated by staff or data-mining)
- Other Community Partner Referrals (e.g. CoCs, homeless services providers, member self-referrals)
Promising practices and considerations for batch referrals

How partners could use this report:

Use the recommendations and workflows to identify, advocate for, and implement local changes and improvements
Better understand the end-to-end referral process so you can pinpoint where things are going wrong (or right!) for your region
Plan for a new or improved batch referral process
Contact us to request an editable version and customize the workflow for your organization. For example, add local stakeholder names or hyperlinks to local forms.
Prepare for upcoming changes due to expected DHCS Community Supports referral guidance in Fall/Winter 2025